They wanted us to pay $90 for labor, of course The Wife argues that he had never mentioned us paying for this. Hell, I could have bought an external case and done it myself, I'm not paying that much for something I could have done. Well, Reggie remembered that during previous conversations that I was looking to buy an external hard drive and thought we would graciously pay $90 for the drive. The only problem is The Wife didn't want to pay for something that was suppose to be free, you know because Best Buy royally screwed up.
After a 10 minute conversation Reggie admitted that he talks to so many people that he could remember everything that was said, yet he remembered a small detail like I was wanting a new hard drive... every convenient. So he gave up and we got the drive for the original price of us not calling his manager. Most of the information is there, we are missing a few small documents, but nothing that's life threatening. I hope I never have to take the computer back to the Geek Square.