Well, on my birthday we had a dreadful experience. It was so bad, I actually got up and ordered old school style at the take out counter. From what we gathered, they sent a server home and chaos in sued and we were in no mans land. The young manager blamed his staff and flat out said they were bad. Something tells me he is new and doesn't understand that when you say that... I'm not coming back.
I sent off a email blasting the restaurant explaining what happened. The main manager called and wanted to say he was sorry and asked us to come back. We take him up on the offer for a free meal. Luckily it was the B Dubs of old, it was busy, but it seemed everything was going well. The manager was wonderful and we had a great time. Basketball, free wings and the fact I did not have to get up and get my own food and drink made it a good night.